Cancellation, Returns & Refunds Policy
At Garage of Hampers, every hamper is carefully handcrafted, assembled to order, and often personalized with custom engravings, messages, or photo elements.
1. Order Cancellation
Because our hampers are largely made-to-order, handcrafted, and personalized, we can generally accept cancellation only before an Order enters processing and production.
Once production, custom printing, or personalization has begun, or once the package has been dispatched with our logistics partners, orders cannot be cancelled or returned for a change of mind.
To request an immediate cancellation before production starts, contact us as quickly as possible via WhatsApp at +91 76782 05624.
2. Damaged, Defective or Incorrect Items (48-Hour Guarantee)
You are fully entitled to a replacement, repair, or full refund where a Product is:
- (a) Damaged in transit;
- (b) Defective in materials or craftsmanship;
- (c) Materially different from what was ordered;
- (d) Missing components or listed items; or
- (e) Incorrectly personalized due to our error.
How to Report within 48 Hours:
- Please inspect your package upon delivery.
- Take clear photographs or a short video showing the outer package, shipping label, and the damaged or incorrect item(s).
- Retain all original packaging materials.
- Send the evidence along with your Order Number to thegarageofhamper@gmail.com or WhatsApp +91 76782 05624.
Reporting within 48 hours allows our support team to investigate with our delivery partners and arrange an urgent replacement or refund immediately.
3. Refund Timelines & Mode of Payment
Approved refunds are credited back to your original payment source (UPI ID or bank account from which payment was made).
Refunds are processed typically within 7–10 Business Days following verification and approval, subject to banking and UPI provider processing timelines.
Delivery charges are refunded in cases where the entire order arrived damaged or where required by applicable consumer protection laws.