Terms & Conditions

“Website” means https://thegarageofhampers.com/ and any successor domain operated by Garage of Hampers.

“Company” / “we” / “us” / “our” / “Garage of Hampers” means Garage of Hampers, operating the Website from its principal place of business at Vishal Mega Mart, MG Marg, opposite Civil Lines, Prayagraj, Uttar Pradesh 211001.

“Customer” / “User” / “you” means any person browsing the Website or placing an Order.

“Product” means any hamper, gift, personalized item or other good listed for sale on the Website.

“Order” means a request to purchase Product(s) placed through the Website, WhatsApp or any other channel we offer.

“Customized Product” / “Personalized Product” means a Product made, engraved, printed or assembled according to Customer-supplied names, photographs, messages, artwork or instructions.

“Price” means the amount payable for a Product as displayed at the time of Order.

“Payment Gateway” means any third-party payment link, UPI service or online payment service provider used from time to time to process payments for Orders, including the WhatsApp-based payment process currently used by us.

“Delivery Partner” means any third-party courier/logistics provider engaged to deliver Orders.

“Business Day” means Monday to Saturday, excluding public holidays.

By accessing or browsing the Website, you agree to be bound by these Terms & Conditions (“Terms”). By placing an Order (through the Website, WhatsApp or any other channel we offer), you confirm that you have read, understood and accepted these Terms, together with our Privacy Policy and applicable Delivery and Refund/Cancellation policies published on the Website.

If you do not agree, please do not use the Website or place an Order. Electronic acceptance (including clicking “Order”/“Pay Now” or confirming an Order over WhatsApp) constitutes valid and binding acceptance under the Indian Contract Act, 1872 and the Information Technology Act, 2000.

The Website is intended for use by persons competent to contract under the Indian Contract Act, 1872. If you are under 18, you may browse the Website, but any purchase must be made by, or with the involvement and authorization of, a parent or legal guardian.

We make reasonable efforts to ensure product descriptions, images, dimensions, colours, quantities and prices are accurate. As our hampers are frequently handcrafted and assembled to order, reasonable variation may occur in packaging, exact contents, arrangement, garnishing, colour shade or minor components (e.g., where a listed item is unavailable we may substitute a comparable item of equal or greater value).

Photographs are representational and may appear different on different screens. Such variation will never be used to justify delivering a Product materially different from what was ordered; you are entitled to receive a Product substantially conforming to its description.

Where a Product involves engraving, printing, photographs, names, messages, dates or other personalization, you are solely responsible for the accuracy, legality and appropriateness of the information/material you submit, and for proofreading it before confirming the Order. You must own the necessary rights to any photograph, image, logo or text you upload, and must not submit unlawful, infringing, obscene, defamatory or fraudulent content; we may refuse or cancel an Order that appears to breach this.

Photographs, names, messages and other material you upload for personalization remain your property. We use such content only to fulfil your Order and for the limited operational purposes described in our Privacy Policy, and will not use it for any other commercial purpose without your consent.

Prices are shown in Indian Rupees (INR), inclusive of applicable taxes unless stated otherwise, with any delivery charges shown separately before payment. The Price applicable to your Order is the Price confirmed with you at the time of Order, subject to correction of genuine pricing/technical errors – in which case we will contact you before processing, and you may cancel for a full refund of any amount paid if you do not wish to proceed at the corrected price.

At present, payment is collected through a payment link, UPI ID or bank transfer details shared with you over WhatsApp (+91 76782 05624) or email at the time of Order confirmation, rather than through an integrated online checkout; if we introduce a third-party online Payment Gateway in future, payments will instead be processed by that provider in accordance with its own terms and security standards, and we will not store your card or net-banking credentials.

For failed, duplicate or erroneous payments, please contact us on WhatsApp or by email with your Order and transaction/UTR details; verified amounts will be refunded to the original payment source within a reasonable time.

Placing an Order (via the Website's cart/checkout, the “Build a Hamper” tool, or WhatsApp) is an offer by you to purchase the selected Product(s), which we accept by confirming the Order. We may decline, cancel or hold an Order, wholly or partly, before or after payment, where a Product is unavailable, a genuine pricing/technical error has occurred, the delivery address is non-serviceable, fraud or misuse is suspected, or fulfilment would be unlawful.

Where we cancel an Order after payment, we will refund the amount received for the cancelled portion to your original payment method within a reasonable time, subject to Payment Gateway/bank timelines.

We and our Delivery Partners aim to deliver most Orders across India within 3–7 Business Days of confirmation, depending on your location, the Product and any customization involved, as communicated to you at the time of Order; such timeframes are estimates and not a guaranteed delivery date unless expressly stated in writing for a specific Order.

You are responsible for providing a complete, accurate delivery address and reachable contact number; we are not liable for delay or non-delivery caused by incorrect/incomplete address information, your unavailability, non-serviceable/remote locations, or events under Clause 13 (Force Majeure). Where available, tracking is shared via the Track Order page, email, SMS or WhatsApp.

As our Products are largely made-to-order, handcrafted or personalized, we can generally accept cancellation only before an Order enters processing/production, and cannot accept returns for change of mind once dispatched or personalization has begun.

You remain entitled to a replacement, repair or refund where a Product is:

• (a) damaged in transit;
• (b) defective;
• (c) materially different from what was ordered;
• (d) missing components; or
• (e) incorrectly personalized due to our error

– provided you notify us as per Clause 10 within 48 hours of delivery.

Our detailed, current cancellation/return process is published at thegarageofhampers.com/policies/refund and forms part of these Terms; the more consumer-favourable term applies in case of conflict. Approved refunds are made to the original payment source, typically within 7–10 Business Days of approval, subject to bank/UPI provider timelines. Delivery charges are refunded only where required by law or expressly stated in the applicable policy.

Promotional codes, discounts and bundle offers are subject to the specific conditions stated for that offer (validity period, minimum order value, eligible products) and may be withdrawn or modified by us prospectively, without affecting an Order already confirmed and paid for under that offer.

Codes may not be combined unless expressly stated, and we may cancel an Order or void a discount obtained through misuse, fraud or a technical error.

We do not guarantee uninterrupted or error-free access to the Website, which may occasionally be affected by maintenance, technical issues or hosting/network problems.

We are not liable for any failure or delay in performance (including delivery delays) caused by events beyond our reasonable control, including natural disasters, extreme weather, government action or restrictions, war, civil unrest, strikes, transport disruption or widespread technical/network outages, except that this clause does not affect any statutory right that cannot lawfully be excluded.

The Website's design, logo, text, graphics, photographs and other original content belong to Garage of Hampers or its licensors and may not be copied, reproduced or commercially used without permission, except as needed to place an Order.

Where a hamper includes third-party branded products, those products remain subject to their manufacturer's own branding, and any manufacturer warranty is separate from, and in addition to, our own obligations to you under these Terms.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability or right that cannot lawfully be excluded or limited under Indian law, including your rights as a “consumer” under the Consumer Protection Act, 2019.

Subject to the foregoing, our liability for any claim arising from an Order is limited to the value of that Order, and we are not liable for indirect or consequential loss. We are not responsible for failures caused by a third-party Payment Gateway or Delivery Partner beyond our reasonable control, or for inaccurate information you provide (including personalization details or delivery address).

You agree to indemnify us against reasonable losses arising from your unlawful use of the Website, breach of these Terms, or content you submit that infringes a third party's rights, save to the extent caused by our own breach or negligence.

These Terms are governed by the laws of India. Subject to your non-waivable rights as a consumer (including the option to approach the consumer forum having jurisdiction over your place of residence), the courts at Prayagraj, Uttar Pradesh have exclusive jurisdiction over disputes hereunder.

Invalid provisions will be severed without affecting the rest; failure to enforce a provision once is not a waiver. These Terms, our Privacy Policy and Delivery/Refund policies together form the entire agreement governing your use of the Website and purchases.

We may update these Terms by posting a revised version with a new “Last Updated” date, without retroactively affecting an already-confirmed Order except as required by law.

Communications and legal notices may be sent electronically via the Website, email, SMS, WhatsApp, or to thegarageofhamper@gmail.com.